Architecture Note: A Reproducible Control Plane for Enterprise AI Agents

This architecture note documents how EmerSoftware thinks about a reproducible control plane for enterprise AI agents. It is owned technical evidence — not a customer case study. Where numbers appear, they are illustrative factory-scenario metrics, not named-client KPIs.

Control-plane components

1. Identity broker — workload identities per agent role
2. Tool catalog — versioned adapters with read/write split
3. Policy engine — allowlists, rate limits, data classes
4. Evaluation harness — golden tasks + online sampling
5. HITL queue — approval artifacts with retention
6. Audit store — immutable event log with correlation IDs

Integration test stance

Contract tests against SAP/Salesforce/Oracle adapters run in CI with recorded fixtures. Write paths are dual-run: agent proposes, human or policy approves, adapter executes with idempotency. Failures open a ticket with the correlation ID — not a silent retry storm.

EmerAgents implements this control plane as EmerSoftware’s orchestration product. The note exists so buyers and engineers can evaluate the pattern independently of brand claims.